Terms & Conditions

Terms and conditions of sale, delivery and services.

Unless otherwise agreed in writing, the sale, delivery and service shall be subject to the following terms and conditions.

Definitions

  • The “Seller” means WR Photography.
  • The “Buyer” means the person contracting to buy Goods.
  • The “Goods” means the Goods the Buyer contracts to buy, which may be specified in the order acknowledgement or other appropriate document and where the context so permits includes units, parts, accessories, repairs and service.

Prices

The prices shown are only applicable to purchases made via the Seller and are shown in Sterling. Tax charges are available for display during the initial phase of shopping before any payment details are entered and can be calculated for the contents of your shopping basket.

Delivery

Orders are normally despatched 4-5 days from receipt of order. Delivery times and dates specified by the Seller are given and intended as an estimate only, if the Seller cannot deliver within 7 working days the buyer will be informed immediately and, with their agreement, arrange another time for delivery. If we cannot agree another time for delivery the Buyer will receive a full refund.

Delivery is ex works, and shall be deemed effective when the Goods are declared available for despatch or collection.

Payment options

Payment can be made either by credit/debit card and bank transfer.

Lost/Damaged in transit

We will replace at no extra cost any products which have been lost in transit if you notify us via e-mail to contact@wr-photography.co.uk or by telephone on 01473 874372 within 24 hours of receipt, accompanied by photographic evidence of the damaged Goods by email.

If any item supplied is damaged in transit you must inform us before returning the item and we will inform you of the returns procedure.

Returns/Cancellation procedure

As all items are made to order, refunds are not accepted. The only exception to this is if the product arrives damaged. If this is the case, you must notify the courier immediately or refuse delivery.

Your money will be refunded within 14 days of the receipt of the returned Goods.

Contact details

Lines open Mon to Fri (excluding bank holidays) between 8:00AM and 5:30PM.

Claims

Design

The Buyer must ensure the Goods are suitable for his particular purpose. In placing an order the Buyer acknowledges that it has not been induced by any representation by or on behalf of the Seller which has not been confirmed in writing to or by the Company. Should the Buyer effect onward sale or supply to a third party, all products should be delivered in the original packaging, instructions and labeling.

Complaints procedure

We endeavor to respond to all complaints within five working days, and if we need to investigate your query further we will advise you.

Please send an email to contact@wr-photography.co.uk or contact our customer services via telephone.

Retention of title

Any design, drawing, description model, sample and/or the like shall remain the absolute property of the Seller and the Buyer shall, if so requested by the Seller, return such design, drawing, description, model, sample and/or the like to the Seller. The Buyer shall have no right to use or transfer or assign any drawing, description model, sample and/or the like to any third party without the prior written consent of the Seller.

Law

The proper law applicable to all contracts between the Seller and the Buyer is that of England.

Your statutory rights are not affected by any of these business terms.

E&OE

All errors and omissions excepted appertaining to prices and all information provided.